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In today's business world, it can be difficult to select employees with the correct behavioral characteristics for customer service jobs. The Customer Service Profile™ is a customer service assessment that measures how well a person fits specific customer service jobs in your organization. This employee assessment is based on various characteristics identified through Profiles' carefully compiled research. It includes a customer service skills test and customer representative test. There are also vertical specialty versions available in hospitality, healthcare, financial services, and retail.

This assessment measures

  • Trust
  • Tact
  • Empathy
  • Conscientiousness
  • Conformity
  • Focus
  • Courtesy
  • Flexibility
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